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Verizon Home Internet down? Outage and restart help

Independent help for Verizon Home Internet customers in Riverside and San Bernardino counties. We're not Verizon Home Internet.

Not affiliated with Verizon Home Internet. For account, billing or repair, contact Verizon Home Internet directly.

Around here

5G home internet across the region.

Is it an outage?

  1. Open the My Verizon app to see outages at your address and test your equipment.
  2. Or visit the official Verizon Home Internet support site.
  3. Check Downdetector for reports from other users.

Restart your equipment

Most Verizon Home Internet customers have a 5G receiver or gateway. Unplug the gateway for a minute and plug it back in. If it's slow, try a window facing the nearest tower. The app shows signal bars.

Full outage checklist · Restart guide

Reaching Verizon Home Internet

Use the number on your bill, in the My Verizon app, or on Verizon Home Internet's own website. We don't publish phone numbers because fake support lines are a common scam.

Beware of fake "support" numbers. Scam sites and ads pose as provider support, then ask for remote access to your computer or payment in gift cards. Use only the number on your bill, in the provider's app, or on the provider's own website.

Tired of outages?

A second connection from a different provider means one outage doesn't take you offline. Compare options in the city guides or get business quotes.

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